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The Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances.
However, aggressive behaviour, be it violent or abusive, will not be tolerated. Examples of behaviour that would be found unacceptable include, but are not limited to: