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Documents Not Visible On Online Services

Posted on March 19th, 2024

As you may be aware patients are able to see thier medical records including hospital letters through the NHS App and other online service providers. However due to a computer glitch there is a time gap in last year during which some letters are not visible on these platforms. Our software company, EMIS are working on resolving this and hopefully if this is currently the case for you, it will be visible to you shortly. Please see the letter below from EMIS, for more information:

“We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.

Your GP team will have been able to access the letters, so your care will not have been affected during this time.